Refund policy
Returns & Refund Policy
Last updated: August 2026
At NovEZ, all products are made to order specifically for you. Because of this, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse. Please review your order carefully before completing your purchase.
Damaged or Defective Items
If your order arrives damaged, defective, or with a manufacturing error, we will make it right. Please contact us at contact@novez.store within 30 days of delivery with the following:
- Your order number
- A clear photo of the issue
We will review your claim and arrange a free replacement or issue a full refund at our discretion.
Lost or Missing Orders
If your order has not arrived within the estimated delivery window, please contact us at contact@novez.store and we will investigate with our fulfilment partner.
Estimated Delivery Times
- United Kingdom: 5–10 business days
- Europe: 7–14 business days
- International: 10–20 business days
Delivery times include production time and may vary during peak periods.
Contact Us
For any questions about your order, please email contact@novez.store and we will respond within 2 business days.